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customers · FPS guide · Citi

how to pay by FPS on the Citibank app

Paying a divit merchant from Citibank takes seconds and is free. Three ways to do it — scan the QR code, import a saved QR code, or pay by divit’s FPS ID. Here’s each one, step by step.

  • free for you: the merchant pays the fee, not you
  • no card needed: you pay straight from your Citibank account
  • divit’s FPS ID is 162638308: if you pay by FPS ID instead of QR code
  • include the 6-character code from your order when paying by FPS ID; without it your order may not be confirmed instantly

step by step

paying divit from the Citibank app

Pick whichever suits how you’re paying — scanning at a counter, paying an online order with a saved QR, or entering divit’s FPS ID by hand.

scan the QR code

  1. Citibank app welcome screen with the FPS option highlighted to start a payment

    01 · open FPS. On the Citibank app welcome screen, tap FPS to start a payment.

  2. Citibank FPS menu with scan and pay / QR authentication selected

    02 · choose scan and pay. Select scan and pay / QR authentication.

  3. Citibank scan-to-pay camera view aimed at an FPS QR code

    03 · scan the QR code. Point your camera at the divit FPS QR code to scan it.

  4. Citibank payment success screen confirming the FPS transfer is complete

    04 · done. Your transfer is complete — you’ll get a confirmation by SMS and email.

import a saved QR code

  1. Citibank welcome screen with the QR scan option highlighted

    01 · open QR scan. Tap QR scan on the Citibank welcome screen.

  2. Citibank menu with Citi scan and pay / QR authentication selected

    02 · choose scan and pay. Select Citi scan and pay / QR authentication.

  3. Citibank scan screen with the option to import an FPS QR code from the photo album

    03 · import the saved QR. Tap import FPS QR code and choose the saved divit QR code from your photo album.

  4. Citibank payment success screen confirming the FPS transfer is complete

    04 · done. Your transfer is complete — confirmation follows by SMS and email.

pay by FPS ID

  1. Citibank app menu with the FPS payment option selected

    01 · select FPS. In the Citibank app, choose FPS.

  2. Citibank screen with divit's FPS ID 162638308 entered, resolving to DIVIT LIMITED

    02 · enter divit’s FPS ID. Enter 162638308 and tap DIVIT LIMITED — your confirmation you have the right payee.

  3. Citibank screen to enter the payment amount and a message to the payee

    03 · amount + order code. Enter the amount and add the 6-character code from your order — without it your order may not be confirmed instantly.

  4. Citibank screen to verify the payment details before confirming

    04 · verify and pay. Check the payment details and tap pay.

  5. Citibank success screen confirming the FPS transfer is complete

    05 · done. Your transfer is complete — confirmation by SMS and email. Without the 6-character code your order might not be confirmed instantly.

Screens are from Citibank’s app and may have changed since these were captured — treat them as the shape of the journey, not a pixel-exact guide.

not with Citi?

guides for other banks

The same three methods work on every major Hong Kong bank. Pick yours:

HSBC Bank of China Hang Seng Standard Chartered all banks & the basics

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