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customers · FPS guide · Hang Seng

how to pay by FPS on the Hang Seng app

Paying a divit merchant from Hang Seng takes seconds and is free. Three ways to do it — scan the QR code, import a saved QR code, or pay by divit’s FPS ID. Here’s each one, step by step.

  • free for you: the merchant pays the fee, not you
  • no card needed: you pay straight from your Hang Seng account
  • divit’s FPS ID is 162638308: if you pay by FPS ID instead of QR code
  • include the 6-character code in “message to payee” when paying by FPS ID; without it your order may not be confirmed

step by step

paying divit from the Hang Seng app

Pick whichever suits how you’re paying — scanning at a counter, paying an online order with a saved QR, or entering divit’s FPS ID by hand.

scan the QR code

  1. Hang Seng app home screen with Transfer / FPS selected and scan QR code to transfer highlighted

    01 · open scan to pay. You don’t need to log on. Tap Transfer / FPS, then choose scan QR code to transfer.

  2. Hang Seng scan-to-pay camera view aimed at an FPS QR code

    02 · scan the QR code. Point your camera at the divit FPS QR code.

  3. Hang Seng transfer confirmation screen showing payee DIVIT LIMITED and the amount

    03 · check the details. Confirm the payee is DIVIT LIMITED and the amount is right, then approve.

  4. Hang Seng payment success screen confirming the FPS transfer is complete

    04 · done. Your transfer is complete — you’ll get a confirmation by SMS and email.

import a saved QR code

  1. Hang Seng scan screen with the option to select a QR code photo from the album

    01 · select the photo. In Transfer / FPS → scan QR code to transfer, choose the saved QR code from your photo album instead of scanning.

  2. Hang Seng transfer screen populated from the imported FPS QR code showing payee DIVIT LIMITED

    02 · confirm the payee. The details fill in from the QR code — check the payee is DIVIT LIMITED and the details are correct.

  3. Hang Seng screen to verify the transaction details before confirming

    03 · verify and confirm. Check the transaction details and tap confirm.

  4. Hang Seng success screen confirming the transaction is complete

    04 · done. Your transaction is complete — confirmation follows by SMS and email.

pay by FPS ID

  1. Hang Seng Transfer / FPS menu with Other local payees / FPS highlighted

    01 · find FPS. Log on, then under Transfer / FPS tap Other local payees / FPS.

  2. Hang Seng screen to choose the account to pay from

    02 · choose from-account. Pick the account you’re paying from.

  3. Hang Seng payee-method list with FPS ID highlighted among mobile number and email

    03 · choose FPS ID. Add a new payee and select FPS ID as the payee method — it’s separate from a mobile number or email.

  4. Hang Seng screen with divit's FPS ID 162638308 entered, resolving to DIVIT LIMITED

    04 · enter divit’s FPS ID. Enter 162638308; the payee resolves to DIVIT LIMITED — your confirmation you have the right number.

  5. Hang Seng amount screen with the 6-character order code in the Message to payee field

    05 · amount + order code. Enter the amount and put the 6-character code from your order in message to payee — without it your order may not be confirmed.

  6. Hang Seng screen to verify the transaction details before confirming

    06 · verify and confirm. Check the details and tap confirm.

  7. Hang Seng success screen confirming the FPS transfer is complete

    07 · done. Your transfer is complete — confirmation by SMS and email.

Screens are from Hang Seng’s app and may have changed since these were captured — treat them as the shape of the journey, not a pixel-exact guide.

not with Hang Seng?

guides for other banks

The same three methods work on every major Hong Kong bank. Pick yours:

HSBC Bank of China Citi Standard Chartered all banks & the basics

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